“At one point, we ran into some confusion because not all members of the event staff were made aware when changes were made – like when we had to close the security checkpoint at 61st Street due to crowd flow concerns. Luckily, we were all informed via radio and could swiftly guide people to the next check-in point. People were understanding.” – Max Wendkos, Product Designer, Splash
“With all the moving parts that day, it was so helpful to have dedicated team leads who knew the ins and outs of the entire event, and could make game time decisions on the fly.” – Brandi Sinclair, Customer Success Manager, Splash
“It was so gratifying to watch staff members really own their positions that day. Volunteers stationed at the soft-checkins were super helpful, and staff members in charge of crowd control did an amazing job at pumping people up and keeping them in line. Everyone just shined in their roles.” – Torry Whitney, Customer Success Manager, Splash
OUR ADVICE: Place your guest-facing event staff where their strengths can be most utilized; don't place them in positions that might make them uncomfortable. Another important thing to note – make sure you agree on a communication system ahead of time, like a group text or handheld radios. This way, you can ensure that everyone on the staff immediately knows when there's an important update to pass onto guests.