Support you need, how you need it.

Visit the Splash Learning Center

The Splash Learning Center includes
Knowledge Base Articles
Support Case Management
Online Learning Courses
Product Demos
Peer-to-Peer Discussions
Community User Groups

Get Personalized Support for Your Event Programs

Splash Support Plans

Multiple Support Plans to Fit Every Need

Every paid Splash plan includes standard support at no cost.

When you add an upgraded support option, you receive prioritized responses and personalized solutions tailored to your specific needs.

Standard
with paid plan
Priority
Priority Elite
Resources at your fingertips.
All paid subscriptions include unlimited access to our Knowledge Base, walkthrough videos, online support, and Splash University. Our Slack community is also an informative, collaborative source of support.

Run into an issue? Submit a request to our team online.

Run into an issue?
Submit a request to our team online.
Personalized help from Splash pros.
Connect with our team of experts via phone or online for same-day assistance, or access step-by-step troubleshooting and instructional videos.
One-on-one support every day of the week.
Leverage advanced insights to empower your team. A designated Splash specialist oversees your team’s cases and delivers monthly reviews of common trends with time-saving solutions to scale your events and streamline your workflows.
Included
Standard
with paid plan
Resources at your fingertips.
All paid subscriptions include unlimited access to our Knowledge Base, walkthrough videos, online support, and Splash University. Our Slack community is also an informative, collaborative source of support.

Run into an issue? Submit a request to our team online.

Run into an issue?
Submit a request to our team online.
Included
Priority
Personalized help from Splash pros.
Connect with our team of experts via phone or online for same-day assistance, or access step-by-step troubleshooting and instructional videos.
Priority Elite
One-on-one support every day of the week.
Leverage advanced insights to empower your team. A designated Splash specialist oversees your team’s cases and delivers monthly reviews of common trends with time-saving solutions to scale your events and streamline your workflows.
Compare Support Plans
Standard
Priority
Priority Elite
24/7 Access to Online Resources
Response Time
Within 1 day
Within 4 hours
Within 1 hour
Phone Support
Mon – Fri
Based on region
24/5
Based on region
Priority Routing
SEV-1 cases
All cases
Service Review
Quarterly
Reporting Dashboard
Named Support Lead

Huge thanks to the team for the exceptional service they consistently provide. I am continually impressed by their quick response time, accurate information, efficiency, and friendly attitude. The commitment to excellence truly sets them apart.

Ksenija Rudskaja
Global Mobility Coordinator, Booking.com
See Splash in action. Get started today.