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Priority Elite

24/7 Access to Online Resources

✓

✓

✓

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1 day

4 hours

1 hour

Phone Support


Based on region

24/5 Sun 9 pm - Fri 9 pm ET

Priority Routing


SEV-1 cases 

All cases

Service Review


Quarterly

Monthly

Reporting Dashboard



✓

Named Support Lead



✓

Splash expertise on tap. Choose yours.

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Standard

24/7 Access to Online Resources

Response Time: 1 Day


Priority

Priority Elite

✓

✓

✓

Response Time

1 day

4 hours

1 hour

Phone Support


Based on region

24/5 Sun 9 pm - Fri 9 pm ET

Service Review


Quarterly

Monthly

Named Support Lead



✓

Reporting Dashboard



✓

Priority Routing


SEV-1 cases 

All cases

Priority

24/7 Access to Online Resources

Response Time: 4 Hours

Phone Support: Based on region

Priority Routing: SEV-1 cases

Service Review: Quarterly


Priority

Priority Elite

✓

✓

✓

Response Time

1 day

4 hours

1 hour

Phone Support


Based on region

24/5 Sun 9 pm - Fri 9 pm ET

Service Review


Quarterly

Monthly

Named Support Lead



✓

Reporting Dashboard



✓

Priority Routing


SEV-1 cases 

All cases

Priority Elite

24/7 Access to Online Resources

Response Time: 1 Hour

Phone Support: 24/5 Sun 9 pm - Fri 9 pm ET

Priority Routing: All cases

Service Review: Monthly

Reporting Dashboard

Named Support Lead


Priority

Priority Elite

✓

✓

✓

Response Time

1 day

4 hours

1 hour

Phone Support


Based on region

24/5 Sun 9 pm - Fri 9 pm ET

Service Review


Quarterly

Monthly

Named Support Lead



✓

Reporting Dashboard



✓

Priority Routing


SEV-1 cases 

All cases

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