Answers and Expertise at Your Fingertips -
Anywhere, Any Time.
Need to submit a support case?
Submit a case at the Splash Help Center.
Explore Splash’s expansive library of guides, playbooks, FAQs, product demos and on-demand webinars. From in-depth step-by-step videos to tips and tricks on running a successful event, the Splash help center has the answer you’re seeking.
Get Personalized Support for Your Event Programs
Every paid Splash plan includes standard support at no cost.
When you add an upgraded support option, you receive prioritized responses and personalized solutions tailored to your specific needs.
Resources at your fingertips.
All paid subscriptions include unlimited access to our Knowledge Base, walkthrough videos, online support, and Splash University. Our Slack community is also an informative, collaborative source of support.
Run into an issue? Submit a request to our team online.
Inlcuded
Personalized help from Splash pros.
Connect with our team of experts via phone or online for same-day assistance, or access step-by-step troubleshooting and instructional videos.
One-on-one support every day of the week.
Leverage advanced insights to empower your team. A designated Splash specialist oversees your team’s cases and delivers monthly reviews of common trends with time-saving solutions to scale your events and streamline your workflows.
Standard
Priority
Priority Elite
24/7 Access to Online Resources
Standard
Priority
Priority Elite
Response Time
Standard
Within 1 day
Priority
Within 4 hours
Priority Elite
Within 1 hour
Phone Support
Standard
Priority
Mon - Fri
Priority Elite
24/5
Priority Routing
Priority
SEV-1 cases
Priority Elite
All cases
Service Review
Priority
Priority Elite
Quarterly
Reporting Dashboard
Priority Elite
Priority Elite
Named Support Lead
Priority Elite
