Small Events Deliver Big ROI

Published
December 17, 2020
Last Updated
Category
Event-Led Growth
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Written by
Rebecca Miller
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Sometimes it takes a crisis — a real threat — to challenge what we’ve assumed for so long.

Take big events, for example. If you asked any event marketer before March 2020 what kind of event would hold the most revenue potential for their company, they'd probably say a big industry conference or a high-profile trade show. After all, that's the trade-off: Big events carry a big cost, but they also have a big upside.  

Or that's what we all thought.

But everything that makes up traditional large-scale events was flipped upside-down overnight.

Many companies canceled in-person events. Some canceled events altogether. But we need to keep adapting rather than holding our breath. We need to shake the belief that we'll only be able to grow revenue once big events return, after the pandemic. Because that could be a while.

The truth is, smaller-scale hybrid and virtual events can also be revenue producers. In fact, they tend to be more effective at driving real business results and positive returns than big, impersonal expos and conferences are.

So as we close out a year that challenged our assumptions as to what an effective event looks like, we should embrace the revenue growth opportunities small events can bring. Meeting our goals depends on it.

New Year, New Goals

It’s no question that growing revenue will be key in 2021. Today, 36% of companies say their primary goal for virtual events is to keep in touch with customers. Those same companies anticipate that their priorities will shift to revenue growth and sales in six to 12 months.

This means it’s time to reevaluate and focus on virtual event KPIs that support revenue goals, like:

  • New customer conversions: How many leads turned into customers after your event? What does that look like compared to other, similar events?
  • Recurring revenue: How much overall revenue has come from your conversions? What was your average deal size?
  • Event ROI: Put simply, how much money did you make from the event? Be sure to factor in any costs like swag or special marketing charges. Take that fee minus any closed deals, and you have your ROI.

Conventional wisdom might suggest that large events are better suited to deliver on these metrics. If conversions are the goal, then a big event will attract the largest amount of potential customers. If you're measuring deal size, then an industry-wide event will probably also include your highest-value targets.

But the numbers don't support these assumptions. Smaller events have much better conversion-to-attendee ratios, and can be just as effective at landing the big deal. And smaller events consistently deliver higher returns than their resource-intensive, large-scale counterparts.

The ROI of Smaller Events

43% of B2B event organizers are measuring the success of their virtual event by its revenue impact, meaning it’s more important than ever to ensure your events are growing sales. There’s no better way to do that than by hosting small events.

A quick breakdown on what makes small events the greater investment:

  • Smaller events cost less: There are fewer costs with smaller or virtual-only spaces or, fewer swag purchases, and less waste on brochures or other materials.
  • Smaller events foster collaboration between teams: Consider having sales team members host an event, made easier with an event marketing platform like Splash that hosts templates and keeps all materials on-brand.
  • Smaller events have more targeted attendees: Ensure you don’t miss a beat by integrating Splash with Marketo or other marketing automation platforms for fast, customized invites and follow-ups.
  • Smaller events drive pipelines faster with these targeted attendees: Easily track any opportunities created from your event with Splash and Salesforce or other CRM system integrations.

To meet your revenue goals, it’s time to reevaluate your approach to events.

When we look back on 2020, there won't be many silver linings to see, but one of them will be that the events industry was forced to explore smaller, virtual, and hybrid events, and see them for what they can be: viable revenue generators.

Small, personalized events (that don’t cost as much) create satisfied leads that turn into happy customers. They drive pipelines faster and engage teams across the organization. Most importantly, they deliver positive returns. So as we enter 2021, challenge your conventional assumptions and go small to get big ROI.

Find out what 2020 can teach us about the future of events by downloading our new report.
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Written by
Rebecca Miller
As the Director of Marketing & Communications at Splash, Rebecca creates programs that help event marketers understand the importance of scale and how it translates to event goals and business results. A Chicago native, Rebecca recently traded the harsh winters for yearlong sun in the Arizona desert, where you can find her on running trails, in the pool, or at a patio cheering on the Chicago Bears.

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