Read now.


Product
Text goes here
X
Services
Text goes here
X
Blog
Text goes here
X
Resources
Text goes here
X
Customers
Text goes here
X
Support
Text goes here
X
About
Text goes here
X
Product
Services
Blog
Resources
Customers
Company
Login
Request Demo
Support
Request Demo
Text goes here
X
Try for Free
Text goes here
X
Sign In
Text goes here
X

The Universe of Events

Chapter 003

← Ch. 2 : The Guest List
Text goes here
X
Ch. 4 : Event Production →
Text goes here
X

Team Management and Collaboration

Teamwork makes the dream work. 

We’re not the first to tell you that events require the highest levels of teamwork and collaboration (at least we hope we’re not the first 🤞) — both internally and with any external partners.

 

In this chapter, we'll not only help you organize your event team, we’ll also share team management techniques (+ templates!).

 

Here's what we'll cover:

1. Staffing the Perfect Event Team

2. How to Identify Key Stakeholders

3. The RACI Model

staffing the perfect event team

Staffing The Perfect Event Team

Event planners are nothing short of superheroes, but behind any great event organizer is an equally-great event team (of all shapes and sizes).

 

So how do you staff your team? Who do you hire? Which roles matter? We've put together a framework that will not only help you hire the right people, but also make sure you've covered every major area of your event marketing strategy.


Keep in mind: your company may have different titles or you may have a small team (people often play multiple roles or freelancers are hired to fill in the gaps). Use this as a guideline, and modify it for what works best for your organization.

7 Common Roles of an Event Team

event team roles director, VP, head of events

1. Director, VP, or Head of Events

The big picture. The Director leads the event strategy, sets the vision, builds the team, allocates budget, and manages external or internal partnerships.

2. Event / Marketing Coordinator

They oversee the entire event process, supervising the rest of the team to make sure no balls are dropped. The Coordinator(s) communicates regularly with the Director to make sure the day-to-day work is laddering up to the overall vision.

event team roles event marketing coordinator

📈 The event planner role is changing.

We reveal the four main skillsets that future VPs of Events need in order to evolve with the rest of the industry.

event team roles marketing lead

3. Marketing Lead

They are in charge of the strategy and execution of event communications online and offline, before, during, and after the event: save the dates and invitations, social media posts, website placements, paid ads, content, follow-up emails, etc.

4. Sales / Customer Lead

If your event involves prospects or customers, you need someone who can help you facilitate the relationship between the event team and the relationship owners. This person will not only help you get buy-in, but will also help arm the sales and customer teams with valuable event data and help track sales performance on event outreach. (Side note: in marketing, this role is usually done by the demand generation team). 

event team roles sales customer lead
event team roles experiential designer

5. Designer / Experiential Designer

Your designer is in charge of all of your event’s visual components: from the landing page, emails, and social assets to on-site signage, decor, and branded swag. They work closely with the Marketing Lead on the creative development during your event’s promotion phases.

Real World Example

For AppsFlyer’s design team, events make up a large part of both their brand strategy and day-to-day work. See how they scale their event design at a global level.

6. On-Site Lead

Depending on the event, you will most likely need some extra bodies on-site to help run the door, check people in, and be on hand for any extra help. Your On-Site Lead is your go-to point person for anything related to what happens on the day of the event at the venue.


This could be the same person, but you may also need a Production or Partnerships Lead.

event team roles on-site lead
event team roles marketing event operations technologist

7. Marketing / Event Operations or Technologist

You’re collecting data at every stage of your event, but where is it going? This person is in charge of the entire marketing technology stack, and should ensure that all your event data is synced.

1:4 is the Most Common Ratio for Event to Marketing Roles

According to a recent event marketing study of 739 global companies, 1:4 is the most common ratio of event roles to other marketing roles at global, enterprise companies. Which means: for every four marketing employees you have, one of them should be dedicated to events.

Employees in Marketing Department vs. Employees Responsible for Events

10,000+ Employees

1,000 - 999 Employees

Fewer than 1,000 Employees

Mean number of marketing employees

Mean number of marketing employees responsible for event planning.


Source: Harvard Business Review

 

But… the number of dedicated event staff really depends on the size of your organization. What’s more important is that you ensure you have all the important parts of your event covered.

How to Identify Your Event’s Key Stakeholders (and Why it Matters)

An important step early on is to identify who else in your company is a stakeholder in your event, and get everyone involved from the start. These people should be looped into event planning, strategy, and likely the execution. Above all, your event team should never be working in silo.


Your event’s stakeholders usually depends on your goal, for example:

•

If driving sales is the goal, you should be collaborating with your Sales team from the very beginning (deciding guest lists, promotions, using tracking links, etc.).

•

If it’s a recruiting event, make sure you’re aligned with your HR department on the type of candidates you’re targeting (aka who you should invite).

•

If it’s a product training, you’ll want your Product team to be heavily involved in planning out the flow and content of your event’s sessions.

•

If it’s an educational seminar, think about who in your company knows the most about this topic, or who would be willing to participate in a panel.

Sales + Marketing = Better Events

Marketing events don’t work if you don’t work with your sales team. Get our tips on how to align both departments.

RACI teamwork model for project management

The RACI Model: Team Management Made Easier

Like anything that requires teamwork, events also require a lot of communication (and over communication) to ensure that every task is planned and executed efficiently.


At Splash, we use the RACI Model. RACI (stands for Responsible, Accountable, Consulted, and Informed) is a common project management framework that can help you organize responsibilities across your team and ensure everyone knows who’s in charge of what.


Here’s a breakdown of each part of the model:

Responsible: the person who ensures the work (aka the particular project or task) gets done


Accountable: the person who actually executes the work (this could be the same person as “Responsible”)


Consulted: the person who gives final approval on the work and that it’s been completed


Informed: this person is on an FYI basis — they’re aware of the work, but are not involved in the execution or approval

Our CEO Ben breaks down every key phase of an event and where your team should come in. See his expert tips on aligning your team on event planning.

They're an elite group of event marketers who are continually iterating, experimenting, and testing their events to maximize the most event ROI. See what six attributes they share.

Want to get started with the RACI Model? We created a RACI template that you can use for your own events (simply make a copy of the spreadsheet and then start filling it in and customizing as needed).

Getting your team aligned is one thing, getting the logistics down is another. In the next chapter, we talk venue, vendors, partners, and everything you need for the big day.

📈 The event planner role is changing.

We reveal the four main skillsets that future VPs of Events need in order to evolve with the rest of the industry.

 

Real World Example

For AppsFlyer’s design team, events make up a large part of both their brand strategy and day-to-day work. See how they scale their event design at a global level.

Our CEO Ben breaks down every key phase of an event and where your team should come in. See his expert tips on aligning your team on event planning.

Sales + Marketing = Better Events

Marketing events don’t work if you don’t work with your sales team. Get our tips on how to align both departments.

next →
Text goes here
X
← previous
Text goes here
X
Jump to another chapter:
Text goes here
X
01 : Your Event Strategy
Text goes here
X
02 : The Guest List
Text goes here
X
03 : Team Management
Text goes here
X
04 : Event Production
Text goes here
X
05 : Building the Event Page
Text goes here
X
06 : Promoting Your Event
Text goes here
X
07 : On-Site Best Practices
Text goes here
X
08 : The Post-Event Strategy
Text goes here
X
09 : Data and Technology
Text goes here
X
10 : Measurement and ROI
Text goes here
X

In need of an event technology that makes team collaboration easier?

We can help
Text goes here
X

Home

For Marketing
Text goes here
X
For Sales
Text goes here
X
For Recruiting
Text goes here
X
For Ticketing
Text goes here
X

Product

What's New
Text goes here
X
Virtual
Text goes here
X
Overview
Text goes here
X
What's New
Text goes here
X
Virtual
Text goes here
X
Design
Text goes here
X
Marketing
Text goes here
X
Workflow
Text goes here
X
On-Site
Text goes here
X
Integrations
Text goes here
X
Analytics
Text goes here
X
Compliance
Text goes here
X

Services

Overview
Text goes here
X
Onboarding
Text goes here
X
Customer Success
Text goes here
X
Design Network
Text goes here
X

Resources

Blog
Text goes here
X
Resources
Text goes here
X
Release Log
Text goes here
X
Education
Text goes here
X
Webinars
Text goes here
X
Run of Show
Text goes here
X
Hall of Fame
Text goes here
X
Playbooks
Text goes here
X
Webinars
Text goes here
X
Splash Studios
Text goes here
X

Company

About Us
Text goes here
X
Customers
Text goes here
X
Team
Text goes here
X
Offices
Text goes here
X
Events
Text goes here
X
Careers
Text goes here
X
Press
Text goes here
X

Copyright © 2020 Splash

Try It Free
Text goes here
X
Talk to Sales
Text goes here
X
Pricing
Text goes here
X
Terms
Text goes here
X
Privacy
Text goes here
X
Security
Text goes here
X
CONTACT THE ORGANIZER
Google   Outlook   iCal   Yahoo

RSVP

processing image...
Add to my Calendar
  • Google  Outlook  iCal  Yahoo