The Keys to Beating Event Attrition (so you can ‘rinse & repeat’ your events!)

Published
December 29, 2022
Last Updated
Category
Event Planning
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Written by
Amanda Johnson
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If you’re familiar with Splash, you know that we’re big fans of small, scalable IRL events. Bigger events certainly have their purpose and can be great too, of course… but there’s something about a personalized, intimate event that really helps deliver your message and boost your brand.

On a recent edition of Splash’s podcast, Checked In With Splash, Camille White-Stern hosted an episode walking through how to get attendees to show up to your events so you can really ‘nail it’ with your smaller, in-person gatherings (definitely check out the full episode ASAP!).

Where did all these pearls of wisdom come from, you ask? Well, Splash recently hosted an executive dinner series called Magic Spark that spanned 12 cities worldwide. And here are some of our Magic Spark learnings that Camille highlights in this bite-sized episode:

Plan It Out

Having a well-thought-out plan and defined playbook for our Magic Spark dinners was the first step to success. Marketing knew what sales was doing, sales knew what marketing was doing, so there wasn’t overlap or duplicative work going on since every player knew what their role was.

"Take the time to get that alignment [between marketing and sales]. It will serve you in the long run in so many ways… You will appreciate it because your sales team who is supporting these programs will be doing exactly what you need them to do. [A detailed playbook] helps you remember that we're on the same team and we're working towards the same goals."

Camille White-Stern

Sr. Manager Experiential Marketing, Splash

We also found the sweet spot as far as when to start promotions for these smaller events. Through some trial and error in the past, we found that 1-2 weeks beforehand really didn’t give attendees enough time to plan and block their calendars. But, once we extended that timeline to 3-4 weeks (that’s the time between the first official ‘invite’ to the event date itself), we started getting a lot more interest. That ideal timeline was far enough in advance for attendees to plan but not so far ahead of time that attendees weren’t yet ready to commit.

Get Techie With It

Planning and executing these events would be an uphill battle if you were trying to do all of this manually. So we have four words for you: Leverage. Your. Tech. Stack!

Event technology platforms can help you:

  • Integrate with other platforms: Splash’s integrations with Salesforce, Marketo, and Slack helped our team stay on task, track registrations in real-time, and schedule our personalized communications so easily. Can’t tell you how huge that was…
  • Utilize cool features like waitlisting: Fun fact - the ability to put registrants on a ‘waitlist’ for your event doesn’t dissuade them from coming. In fact, it’s quite the opposite. Waitlisting upped the desirability of our Magic Spark dinners and allowed us to effectively curate the room and work within venue capacity limits.
  • Schedule and personalize the heck out of your comms: Through integrations with CRM and MAP platforms, we were able to know what our attendees cared about, and were then able to really tailor our communications to their specific needs and wants. Plus, the ability to schedule these emails and communications in advance meant that the Splash team wasn’t left scrambling at the last minute to send reminder emails to the event registrants.

Make It Personal

We started touching on this in the last section, but personalization was a big key to the success of our Magic Spark dinner series.

Two key things we learned when trying to best tailor the attendees’ experiences were:

  • Remind, remind, remind: If you feel like you’re overdoing it - you’re not! We sent lots of reminders to attendees with specifics about parking, venue details, and their peers who were also attending. We got feedback that they really appreciated our thorough approach.
  • Throw a few non-automated communications in there: A personalized LinkedIn message, a plain text email from the salesperson - we leveraged some of those communications to our audience and they LOVED it.

"[Our personalization strategies] really put a face to the company name/event that we were running. There were several attendees who shared that that was like a *chef's kiss* addition to our pre-event comms strategy and really made them feel like, “Oh, a real human is inviting me to this event. I'm going to show up!"

Camille White-Stern

Sr. Manager Experiential Marketing, Splash

Looking ahead

First off, be sure to give this full podcast episode a listen since you’ll get some color commentary from Camille around all of these great pieces of advice. Check out some of our other great episodes of Checked In With Splash too, while you’re at it.

If you have any event marketing stories or topics you want to hear about - holler at us at podcast@splashthat.com or reach out to Camille on LinkedIn.

Check out our Magic Spark virtual event, where we recapped all the key insights from our industry leader dinners.
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Written by
Amanda Johnson
Amanda is the Head of Content at Splash, a next-generation event marketing platform designed to help teams build and host beautiful, branded virtual, in-person and hybrid events. She directs the strategy and execution of all marketing content, leads organic social media and PR, supports sales enablement, oversees Splash's voice and messaging, and is Editor-in-Chief of the marketing team.

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