Salesforce & Splash: Understanding Your Event ROI
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Written by Amy Holtzman

@demandmarketer
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Salesforce & Splash: Understanding Your Event ROI

October 18, 2017

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Salesforce & Splash: Understanding Your Event ROI
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Written by Amy Holtzman

@demandmarketer

Bridge the Gap Between ROI and Your Events:

Salesforce and Splash

October 18, 2017

79% of marketers generate sales from their event marketing. 87% of consumers say they purchased a brand's product or service after an event. Events have always been known to be the most effective marketing tactic to drive pipeline, close deals, and reduce customer churn. We all knew it.


Now you can prove it.


It’s not enough to just throw amazing events. For events to have exceptional results, it requires seamless collaboration and the ability to connect them to revenue.


That’s why we’re thrilled to announce deeper Salesforce integrations that will catapult your event performance: introducing an upgraded Salesforce Integration, a brand new Salesforce Marketing Cloud Integration, and a sneak peek at our powerful ROI dashboard.


With Salesforce and Splash, you can start to understand exactly how your contacts are engaging with your  events, how much opportunity is in the room at every event, and how much faster your event attendees are closing.   

 

Like the sound of that? Request a personalized demo from our team to learn more.



1. Community
Building and strengthening our members’ sense of belonging.

 
2. Engagement

Creating opportunities to deliver a complete Equinox experience to drive advocacy, retention, and acquisition.


3. Scale

Leveraging technology to manage, evolve, and expand our events strategy.


Using these 3 major tenets and a killer events program, Matt was able to get better customer engagement, less churn, and, ultimately, everyone’s goal -- more customers.


See how below:

Want your event to run as smoothly as a duck? Here are 5 best practices for reaching your highest door goals.

Integrate With Salesforce, Close More Deals from Your Events

Failure to align sales and marketing teams around the right processes and technologies can cost 10% or more of revenue per year.


With the combined power of Splash and Salesforce, you can now:

‌• Sync event data bi-directionally on your terms. Advanced control settings let you decide exactly what data is updated. Granular settings allow field, contact, and event-level control to enable the insights your team needs while maintaining data integrity.
‌• Collaborate easily on guest lists. Salesforce, Splash -- it doesn’t matter. Your marketing and revenue teams can collaborate on a guest list directly in a platform they’re comfortable in.
‌• Capture more event data than ever before. Data is seamlessly captured from Splash landing pages, our host app, or our new business card scanner and synced automatically to Salesforce. Say goodbye to manual processes and data loss.
‌• Track event engagement to prove ROI. Easily identify, track, and manage every event interaction at the lead, contact, and account level, enabling powerful revenue reporting from every single event you throw.

equinox marketing strategy

The bi-directional sync between Splash and Salesforce was life-changing for our team. It’s great to be able to open my ROI dashboards every morning and see how many new opportunities resulted from an event and how much is in the pipeline.”

Som Puangladda

VP of Global Marketing at GumGum


Sell More, Faster: Our New Salesforce Marketing Cloud Integration 

When you have millions of customers, manual follow-up emails based on event engagement aren’t feasible for your business.


Our Salesforce Marketing Cloud integration enables you to automatically trigger email sends to mass mailing lists, and curate highly personalized experiences from first touch to sale. Map custom fields from Splash to SFMC, and have contacts automatically added to a specific campaign or global list -- send away to your mass customer base without lifting a finger.

The ROI Dashboard of Your Dreams: Coming Soon

3. Scaling: Putting it All Together with Technology and Data

At Splash, we believe in not only throwing the best events, but also measuring the ROI of every event you throw. Powered by our Salesforce integration, you’ll soon be able to enable your entire organization to understand the revenue potential and impact from events.

event roi dashboard

Want to know the pipeline created, accelerated, and closed by an event? It’s coming.

 

How about the opportunity in the room at every event? It’ll do that too.

 

Want to help your team understand how to prioritize their time at and after an event? You’ll soon be able to. It’s all coming in one platform and without any extra work.

I want it, tell me how to get it. Our ROI dashboard is in beta now for enterprise customers (ask your CSM for access). General availability in 2018.

These questions are just the beginning. See how Equinox built and scaled their marketing architecture in this exclusive video:


Want to integrate? Talk to us about how to take your events to the next level.

See how they built it:



Do you have what it takes to leverage event technology? Learn more from Matt Burton in this 20-minute video.

event-team-collaboration-app

Not only is it helpful to quickly solve any issues (and there are always issues), but it’s also helpful to communicate with your team inside the venue on the status of check-ins. Most importantly, alert your sales team that their VIP guests have arrived.

5. Dos-and-Donts for Not Breaking The Law: Keep Count Of Your Attendee Numbers

The last thing you want to think about is hitting capacity. Because hitting capacity for your event would be a good thing… right?


Unfortunately, not keeping track of the number of attendees, and subsequently, violating fire permit laws, is a common problem for many event planners. Avoid this by using an old-fashioned clicker or the Splash App using the “checked out” status -- that’s key for tracking who’s in and out of the space.


Pro tip: have the fire permit in hand and contract printed out. And have another person keep track of how it feels inside the event, whether it’s hot in the venue or too crowded.


A couple good questions to consider asking the venue manager about the space:


• How many people in the venue makes it feel full?

• How many people makes it feel empty?

• Where can lines form?
• How many people can be at the bar at a time? (A typical drink order takes about 2 minutes. Alleviate bar crowds by having cocktail waitresses holding pre-made drinks.)

Bonus Details:

Timing: Start Door Duty an Hour Before Event

Sure, attendees may arrive late. Sure, you may still be organizing right up until the last minute. But people will begin showing up 25 minutes after starting time, which means, security has to be ready for the flow of arrivals. Some people will also arrive early and if the door isn’t staffed, you don’t want these people sneaking in before it’s time.

Staff Up: The Golden 1:50 Ratio

To maintain organization, have a 1:50 ratio between the company and guests. This may vary based on how complex the on-site registration is.

Veterans know: there is no such thing as too many RSVPs

When I was a rookie planner, I remember being very nervous that there were too many RSVPs and the right people wouldn't get in.

 

As much as the experience at the door matters, remember: a packed event is a good thing. A very good thing. A line makes you look popular, and people don't really mind waiting (if it moves). Much worse than over crowding is UNDER crowding... no one likes an empty room.  And when someone on your team is stressing, tell them to chill. You got this.

Want to start tracking, measuring, proving, and collaborating? Talk to us about how to amp your event program.

 

Are you going to Dreamforce? We are too! Join us at Cloud Wine, the ultimate Dreamfest pre-party. Get into it on our Dreamforce party hub.

author

Amy Holtzman

Amy Holtzman is VP of Marketing at event marketing platform, Splash, which powers in-person marketing programs for the world’s leading brands, including more than half of the Fortune 500. As VP of marketing, Amy oversees demand generation, product marketing and customer marketing. Prior to Splash, Amy served as VP of Demand Generation at content intelligence platform, Conductor, and before that held senior-level marketing roles at Demandbase, CBS Interactive and Crain Communications.

About the Author

Ben Hindman is co-founder and CEO of Splash, the country's fastest-growing event marketing platform that helps businesses and brands more effectively market through their events. An event planner turned tech entrepreneur, events are in Ben’s DNA. Prior to starting Splash, Ben was the Director of Events at Thrillist, where he produced large-scale events from concerts to mystery fly-aways.

Want to prove your events program? Get details on our Salesforce Integration and our upcoming ROI dashboard.

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Want to prove your events program? We'll walk you through our Salesforce Integration and ROI dashboard.

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